A Research on the Future Expectations of the Call Center Services Department Students: Selçuk University Sample

Abstract

This study aims to measure the future expectations of the students who are studying in daytime and evening education in Selcuk University Social Sciences Vocational High School, Call Center Services Department. In the first part of the questionnaire used in the survey, questions that measure demographic characteristics are included. In these condpart, Tuncer (2011) has questions that measure the future expectation levels of students, consisting of 14 questions which are the result of the literature search. The data of the research was be analyzed in SPSS 24 statistical program and interpreted within the frame work of determined hypotheses. In the results of working; There were no significant differences in terms of sex, class, teaching status, graduation grade. It was also found that the family with the least family had the least expectant group, the students living in the small residential areas had a higher expectation than the students living in the big residential areas. As the number of siblings of students increases, expectations of future increases in general are again found to be statistically significant findings.